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The relevance of RPA (Robotic Process Automation in English) has grown in recent years for companies, because it has the ability to generate simpler, higher quality processes and reduce costs.
It is necessary to know that the automation of processes is a way to go when living in a period of digital transformation. In the implementation of this technology, the current situation of the processes has to be analyzed, first looking to organize and digitize them, to later automate them using or not cognitive technologies.
The stages of the maturity of the operation
Organization
This first step is essential for automation because by automating a process in the wrong way, the robots will not be able to be used correctly or it will make automation viable, adding sunk costs.
Its objective is to make processes more efficient, of higher quality and effective, generating improvements in workflows. In addition, it implements the organization of completed tasks and activities, the reorganization of the human parts involved in the processes and the use of contour solutions.
Digitization
The second stage goes from the transformation of physical documents to digital, leaving aside the need to convert physical information into digital manually until reaching the structuring of workflows.
Automation
This is where it becomes a natural stage, since, by having the processes organized and digitized, inputs can be obtained in a structured way in relation to the processes with the best automation potential.
Therefore, it is important to think about processes with high volume, low incidence for decision making and that implement few systems to achieve a viable automation both economically and financially.
Today, the «rule of 5» stands out to have greater potential in automation:
No more than 5 decisions.
No more than 5 apps connected.
No more than 500 clicks.The advantages of this stage are; savings in physical personnel costs, higher amount of processing volume, reduced risk, and more compliance and agility.
At the same time, it has to be started by setting up robotic jobs. Robots do not have consciousness, they cannot make associations and they do not make decisions on their own initiative, therefore, the sequence of tasks that the software will execute must be documented.
It is essential to take into account during the configuration of the model the possible errors and failures that may occur in the execution of tasks and jobs.
As mentioned above, robots do not think, so, having a fault that has not been added in the robotic process, it will stop negatively affecting all the operations of the company.
Cognitive technologies
In cognitive technologies, aspects of Artificial Intelligence (AI) are implemented in the execution of robotic processes or in the automation of processes that contain unstructured information and that have different decisions.
In the possible uses of cognitive technology, natural language processing or NLP (Natural Processing Language) can be used, which is characterized by the interpretation of speeches and texts, adding with it the ability to express responses in several channels.
Another of its uses is the use of automatic learning (machine learning), together with informative models that assimilate the information while the elements are processed, generating new decisions up to new workflows.
One of the advantages of using cognitive technologies is the new possibilities to carry out processes, making it easier to perform autonomous operations, automating complex processes, making improvements in robotic operations for computerized plans, and more.
It should be noted that the implications of establishing the models in the Automation stage are the same as in this stage. This means that it must begin with the definition of the potential processes, the analysis of financial and economic viability, define the technological platforms, technology models, configuration of the processes and end with the implementation of these and the technologies. of the business.
By knowing all the maturity stages of the Operation, companies will be able to establish which are the stages they want to obtain in each of their operational operations and create plans to achieve them.
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