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With the passage of time, technology continues to advance and one of the main objectives of today is the development of machines that can replace human employees in the easier tasks, making these simpler and, therefore, it is necessary to know the advantages of robotic automation in business processes.
Many consider the automation implemented in modern technological systems as a threat to job stability, however, it is one of the characteristics of the digital transformation, which is essential to survive today.
Consequently, a large number of companies have chosen to use robotic process automation (RPA) technology, where useful software for process optimization is integrated, allowing daily operations to be more efficient and improving the time used to these.
One of the companies that implemented RPA is the famous Samsung, becoming a pioneer for the development of software that can make a video from scratch through 8 frames of another video of a real person; then the system processes it and creates a fairly lifelike animation like HD video, looking like a GIF.
Also, time has been saved since the startup. This helps in the generation of various activities and gives them greater added value to them. The robot / human working relationship is highly advantageous in the organization and for people because time is used only for important tasks.
In the same way, within the processes where robots contribute, there are 3 main areas according to entrepreneurship:
Customer Service
The robots in this type of process help to strengthen and improve the customer experience both in claims, inquiries, information requests and many more.
Invoice review
Businesses receive invoices every day and this is where automation works, bringing notable benefits to the business.
It is essential that they have electronic billing systems connected to ERP or accounting systems. When the invoices arrive, the robots allow the automatic review of these and assist in the creation of a purchase order, they can validate that the issuer is a supplier to the company and that the amounts correspond.
Massive Information Entry
The processes related to the entry of information into internal systems are other activities in which automation has contributed on a large scale. Insurance and financial companies are one of the great beneficiaries in this case, because they will be able to handle huge volumes of transactions with the use of software robots.
What are the short-term decisions?
One of the most predominant decisions is the use of robotics for the management and automation of processes to generate changes within a corporation.
Likewise, it must be borne in mind that in the near future the possibility of using these tools will be essential for corporate well-being and business goals, especially when living in a time of digital transformation.
Faced with this event, Crystian García from MSP says that “robotics is necessary for business processes and companies that did not start automation in 2020, it will be difficult for them to compete by 2023 with other companies that already have the majority of the automated processes ”.
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