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Learn about the Happy Customer App and the benefits it provides to your customers

Administrator - MSP febrero 1, 2022 DAT# 2.037

Nowadays, companies focus on the customer and consumers look for those companies that fulfill their brand promise, hence the importance of knowing the metrics of the level of service offered by restaurant staff and other points of sale.

The Happy Customer App is a solution that has been designed to operate on Tablet devices with Android 4.4 or higher operating system, it is aimed at businesses that seek to measure the level of satisfaction of their customers, directly at the point of sale.

The placement of a Tablet with the system close to the payment box or inside the sales floor, is the way in which the client, through visual elements, determines what he thought of the service or product sold in the establishment, and it is also the way to know if there is a level of satisfaction or rejection of the services or poor attention by the staff.

The Happy Customer system allows knowing if the customer had a positive or negative experience through satisfaction surveys, which are a powerful tool that provides accurate information, since customers answer exactly what is asked of them.

Con esta información la empresa puede corregir e incrementar la experiencia positiva de sus clientes, obteniendo un aumento en sus ventas de una manera muy sencilla, ya que requiere únicamente instalar la app en las tablets que va a colocar en el área de ventas y configurarlas desde el portal web.

This system has access to the management portal, from where you can define the type of questions you will ask your customers and easily view the metrics obtained.

Knowing what customers think of your brand or business is very valuable, because they generate a clear idea of what they think about what you offer them. And you have the advantage of using failures as opportunities for improvement.

The number one goal of a business should be the satisfaction of its customers.

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